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What communication should I expect from my builder after moving in?

August 23, 2024

What communication should I expect from my builder after moving in?


Robertson Homes supports our homeowners after closing by providing a warranty. After you move into your current home some things may arise. During that warranty period you'll have two scheduled visits with your warranty manager. During this time the warranty manager will address any concerns you may have with your home. We will bring our in-house warranty team out, the folks that actually constructed your home from scratch, to do the work. After you move into your new Robertson Home, each homeowner is provided with a full one-year warranty. During that one-year period our warranty team will come in and do the warranty work on your home. The folks that actually constructed it from scratch will come in to perform the warranty work needed and we will send you on your way.

What Our Homebuyers Are Saying

We were so pleased to have Maria and Noel help us through this process. Maria is extremely professional and knowledgeable. She went above and beyond to make sure our questions were answered, regardless of time and day. She has kept in communication with us post move-in to make sure things are going well. Noel was incredibly attentive to our needs and responded immediately to let us know he received our emails, texts, etc. Problems that we brought up were resolved right away. We appreciated his attention to detail and letting us know the status of each aspect of the home building process. He is impeccably thorough and wants the best for his homebuyers. Tracey was helpful in making design decisions, coordinating choices, and offering her professional opinion. Overall we are very happy with our home and look forward to integrating into our new neighborhood!

A Satisfied Homeowner | Normandy Village

Matt Tippett

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