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The main point of contact would be your sales consultant, they are usually in the model or in the trailer and on-site about 5 days a week. They're there to help you. After you've met the builder, we also give you a cell phone number so you can communicate with the builder on-site. If you see some construction issues or something that may need help or repair, you can call, which is great because I don't know of any other builder that allows their construction manager to communicate directly to the buyer. It's a great concept for communication because we're all in communication together.
I have never done anything like this before and didn't know what to expect. We were so pleasantly surprised! You hear horror stories of builder companies and we were hopeful that it wouldn't be that way for us. Every step of the way was stress free, well explained and kept well informed. We were so happy with the whole process.