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The main point of contact would be your sales consultant, they are usually in the model or in the trailer and on-site about 5 days a week. They're there to help you. After you've met the builder, we also give you a cell phone number so you can communicate with the builder on-site. If you see some construction issues or something that may need help or repair, you can call, which is great because I don't know of any other builder that allows their construction manager to communicate directly to the buyer. It's a great concept for communication because we're all in communication together.
We feel that we made the right choice coming to Robertson for our forever home, and had never considered building until we walked through the model. The entire process was easy and flawless. I loved that we could make the decisions in the design studio upfront, submit them, then just wait for the finished product and not look back on those choices. Noel has gone above and beyond his job description during every step of this process. Every time we alerted him to an issue, he immediately showed up to look at the issue and provide solutions- sometimes he would even show up as soon as the email was sent.