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The main point of contact would be your sales consultant, they are usually in the model or in the trailer and on-site about 5 days a week. They're there to help you. After you've met the builder, we also give you a cell phone number so you can communicate with the builder on-site. If you see some construction issues or something that may need help or repair, you can call, which is great because I don't know of any other builder that allows their construction manager to communicate directly to the buyer. It's a great concept for communication because we're all in communication together.
I feel it was a very organized and positive experience, from the design studio to my loan officer to the project manager, and given the email updates I felt I was up to date on everything. Would recommend to others. I liked that they talked about the details of all the appliances and how to use them such as the furnace/water hookup, etc.